Top Favorite Cosmetics FAQs
1. What types of products do you offer?
We specialize in skincare, beauty, and wellness products, including cleansers, moisturizers, serums, sunscreens, and more. We carry renowned brands such as L’Oréal, Nivea, Garnier, and Simple, ensuring high-quality options for every skin type.
2. How do I place an order on the website?
To place an order, browse through our product categories, select your desired items, and add them to your cart. Proceed to checkout where you can review your order, choose your payment method, and finalize the purchase. For assistance, you can also contact us via WhatsApp at +254 716 446 165.
3. What payment methods are available?
We accept a variety of secure payment methods, including credit and debit cards, mobile money (M-Pesa), and bank transfers. You can choose your preferred method at checkout.
4. What are your delivery options and costs?
We offer same-day delivery within Nairobi and Nairobi Environs, with next-day delivery for other locations across Kenya. Delivery is free for orders over KSh 3,000, while standard shipping fees apply for orders below this amount.
5. How can I track my order?
Once your order has been processed and dispatched, you will receive a tracking number via email or SMS. Use this tracking number to monitor your delivery status through our courier partners.
6. What is your return and refund policy?
We offer a 30-day return policy for most products, provided they are unused and in their original packaging. Gently used items can be returned within 14 days. For more information, please visit our Return and Refund Policy page.
7. How do I contact customer support?
For any questions or concerns, you can reach out to our customer service team via email at
sales@topfavoritecosmetics.com or call/WhatsApp us at +254 716 446 165. We are available to assist you during business hours.
8. Do you offer any discounts or loyalty programs?
Yes, we regularly offer special promotions and discounts. Additionally, we have a loyalty program where you can earn points on purchases. Sign up for our newsletter and follow us on social media to stay informed about the latest deals.
9. Do you ship outside Kenya?
Yes, we offer international shipping through DHL Express. Delivery times vary by destination, and specific restrictions apply to certain products, such as perishable items. Please contact us for more details.
10. Can I cancel or modify my order after it has been placed?
Orders can be canceled or modified before they are dispatched. Once an order is shipped, it cannot be changed, but you may follow our return process once the item is delivered. Please contact customer service immediately if you need to make changes to your order.
