Return and Refund Policy

Top Favorite Cosmetics Return and Refund Policy

At Top Favorite Cosmetics, we are committed to ensuring you have the best shopping experience. However, we understand that there may be occasions where you need to return or exchange a product. Our return and refund policy is designed to be fair and customer-centric, making the process as simple as possible.

Eligibility for Returns

1. Time Frame: You may return most items within 30 days of receipt. Products must be unused, in their original packaging, and in the same condition as when you received them to qualify for a refund or exchange.

2. Gently Used Products: We accept returns for gently used products within 14 days of purchase. This policy allows you to try products and still return them if they do not meet your expectations.

3. Non-Returnable Items: The following items cannot be returned:

   • Perishable goods, such as certain wellness supplements.
   • Personalized or custom-made products.
   • Items that have been extensively used or damaged post-delivery.

4. Proof of Purchase: A valid receipt or proof of purchase is required to process any return.

How to Return a Product

1. Initiate a Return: Contact our Customer Service team at sales@topfavoritecosmetics.com or call/WhatsApp us at +254716446165. Provide your order number, the product details, and the reason for the return.

2. Return Shipping: If the return is due to an error on our part (e.g., wrong or damaged item), we will cover the return shipping costs. For all other returns, you will be responsible for the shipping costs.

3. Packaging: Ensure the product is securely packed to avoid damage during transit. Include the original receipt and the return authorization slip in the package.

4. Refund Process: Once we receive and inspect the returned product, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method. Please note that original shipping charges are non-refundable unless the return is due to our error.

Exchanges

For a quicker exchange process, we recommend returning the item for a refund and placing a new order for the desired product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping costs, at no extra charge to you.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been dispatched, you will need to follow our return process once it arrives.

Customer Satisfaction

Your satisfaction is our top priority. If you have any questions or concerns about our return and refund policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure that your experience with Top Favorite Cosmetics is nothing short of excellent.