Privacy Policy
Effective date: 2 April 2026
Welcome to TopFavorite Cosmetics. We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.topfavoritecosmetics.com and engage with our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information we collect
We collect personal and non-personal information to provide and improve our services. This includes:
a) Personal information you provide
When you interact with our website, we may collect:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely via third-party providers)
- Order details and communication history
b) Automatically collected information
We may automatically collect:
- IP address
- Device type
- Browser type
- Cookies and usage data
- Location data (with your permission)
2. How we use your information
We use your data for the following purposes:
- To process and fulfil your orders
- To deliver customer service and respond to inquiries
- To send updates, order confirmations, and promotional emails
- To improve our website performance and user experience
- To comply with legal obligations
3. Sharing of information
We do not sell, rent, or trade your personal data. We may share your information with:
- Service providers: payment processors, delivery couriers, and marketing platforms (e.g., email services).
- Legal requirements: if required by law or in response to valid requests (e.g., court orders).
- Business transfers: in the event of a merger, acquisition, or asset sale.
4. Cookies and tracking technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyse website traffic and performance
- Provide relevant advertising
You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.
5. Your data protection rights
Under the Kenya Data Protection Act (2019) and other applicable laws, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing activities
- Withdraw consent at any time
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
To exercise these rights, email us at inquiries@topfavoritecosmetics.com.
6. Data security
We implement industry-standard security measures to protect your information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
7. Retention of information
We retain your personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal and tax requirements
- Resolve disputes
8. Children's privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Third-party links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to read their privacy policies.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the website signifies acceptance of the updated policy.
11. Contact us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
TopFavorite Cosmetics