Return Policy

Eligible Reasons

• Item received is defective or damaged.
• Incorrect item was delivered.
• Item received is past its expiry date.

Mandatory Requirements

• Timeframe: Must be returned within 48 hours of delivery.
• Condition: Items must be in their original packaging, untampered, and unused.
• Proof of Purchase: You must include the original receipt found in your package.

Return Process & Shipping

1. Initiate Request: Contact customer service via email (sales@topfavoritecosmetics.com) or phone/WhatsApp (+254716446165) with your order number, product details, and reason for return.
2. Pack Item: Securely package the product with the original receipt or e-receipt and authorization.
3. Shipping Fees: Top Favorite Cosmetics covers shipping if the return is due to their error (damaged/wrong/expired item). Otherwise, the customer covers shipping costs.

Refunds & Cancellations

• Refund Processing: Once inspected, refunds are issued to the original payment method within 3 business days.
• Shipping Cost Refund: Original shipping charges are non-refundable unless the return is due to company error.
• Exchanges: Replacements are processed within 24 hours of receiving the request. For faster service, place a new order after requesting a refund.
• Order Cancellations: Full refunds are provided for cancellations before shipment. If already dispatched, standard return procedures apply upon delivery.