Terms of Use

1. Acceptance of Terms

By using this Site, you agree to be legally bound by these Terms, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site.

If you do not agree with any of these Terms, please do not use our Site.

2. Use of the Site

You may use the Site for personal, non-commercial purposes, and in accordance with these Terms. You agree not to:

• Use the Site for any unlawful purpose.
• Attempt to gain unauthorized access to the Site or related systems.
• Reproduce, distribute, or exploit any portion of the Site without our prior written consent.
• Post or transmit any harmful, threatening, abusive, defamatory, or obscene content.

3. Products and Services

We offer skincare, wellness, cosmetic, and beauty products for sale. Product availability, pricing, and descriptions are subject to change without notice.

We reserve the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Correct errors in product information or pricing at any time.

4. Orders and Payments

By placing an order, you represent that:

• You are at least 18 years of age or using the Site with the consent of a parent or guardian.
• All information provided is accurate and complete.
• You authorize us to charge the payment method provided.

We accept payment via M-Pesa, Visa, Mastercard, and other secure gateways as applicable.

5. Shipping and Delivery

We deliver across Nairobi, Nairobi environs, countrywide and within East Africa. Delivery time and charges vary by location and service selected. More details are available in our Shipping & Delivery Policy.

6. Returns and Refunds

Please refer to our Return & Refund Policy for information on returns, exchanges, and refunds.

7. Intellectual Property

All content on the Site and social media accounts (logos, product images, text, graphics, etc.) is the property of TopFavorite Cosmetics or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not use, reproduce, or distribute our content without express permission.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of such websites. Use them at your own risk.

9. User Accounts

If you create an account on our Site:

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to accept responsibility for all activities under your account.
• We reserve the right to terminate accounts at our sole discretion.

10. Disclaimers

The Site and its content are provided “as is” and “as available.” We make no warranties or representations, express or implied, regarding:

• The accuracy or completeness of content.
• Product effectiveness for your individual needs.
• The Site being error-free or uninterrupted.
• Use of our products should not substitute medical advice. Consult a professional if needed.

11. Limitation of Liability

To the maximum extent permitted by law, TopFavorite Cosmetics shall not be liable for any damages arising out of or related to your use of the Site or products purchased through it.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your breach of these Terms or your misuse of the Site.

13. Governing Law

These Terms shall be governed by the laws of Kenya. Any disputes shall be resolved in the courts of Nairobi, Kenya.

14. Changes to Terms

We may update these Terms from time to time. Continued use of the Site after changes constitutes your acceptance of the new Terms.

15. Contact Us

For questions or concerns, contact us at:

• inquiries@topfavoritecosmetics.com
• +254 723 657 942(Phone / WhatsApp)
• Ground Floor, Njogu-ini Building, Mfangano Street, Nairobi CBD, Kenya